(e-mail received 12 Sep 05)
This acknowledges your letter (undated) received today.
This matter is in the hands of Cambridge-ESOL now. They will respond as appropriate. If you have not yet filed the 'Complaints Form' and you need a form, let me know and I can mail one to you. The complaints procedure was in your binder contents and in your CELTA 5 portfolio, so I'm assuming you have followed the procedure that Cambridge requires.
International House Portland